SweetMoyo Refund Policy

Last Updated: October 6, 2026

We want to help resolve payment problems, including duplicate charges, purchases that were not delivered, and refund requests.

Purchases through Apple or Google Play

If Apple or Google Play processed your payment, submit a refund request through the store that billed you. The store reviews requests under its current refund rules, which can depend on the purchase and your location.

• Request a refund from Apple
• Request a refund from Google Play
• Read Google Play's refund policy

If the store directs you to contact us, or you need help with a purchase that was not delivered or is not working, email [email protected] with the account email and purchase details. Please do not send full payment-card details.

Other payments

For a payment made directly to SweetMoyo, email [email protected] with the account email, date, amount, and payment reference. We will review the transaction and respond with the next steps.

Your rights

Refund requests are assessed under the applicable payment-provider rules and consumer-protection laws. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Contact

For payment or refund help, contact [email protected].